Worst 401(k) Providers by Pro Score

See which 401(k) providers have the lowest Pro Scores based on aggregated customer reviews across the web.

Browse 18 providers in this category.

Provider ranking

  1. Empower

    Plan Administrator • Pro Score 1.3

    Greenwood Village, CO

    Stats: 80,895 clients • $1.8T under management • 16.7M participants

    Company: Est. 2014 • 6,000 employees

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  2. Voya Financial

    Plan Administrator • Pro Score 1.5

    New York City, NY

    Stats: 65,135 clients • $729.0B under management • 5 participants

    Company: 9,000 employees

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  3. Ascensus, LLC

    Plan Administrator • Pro Score 1.7

    Dresher, PA

    Credentials: Other

    Stats: 147,067 clients • $315.0B under management • 3.8M participants

    Company: Est. 1980 • 5,600 employees

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  4. Corebridge Financial

    Plan Administrator • Pro Score 1.7

    Houston, TX

    Stats: 89,609 clients • $127.7B under management • 5.0M participants

    Company: 2,000 employees

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  5. Paychex

    Plan Administrator • Pro Score 1.8

    Rochester, NY

    Stats: 124,000 clients • $55.7B under management • 1.6M participants

    Company: Est. 1971 • 15,000 employees

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  6. John Hancock

    Plan Administrator • Pro Score 1.9

    Boston, MA

    Stats: 54,358 clients • $253.0B under management • 200K participants

    Company: Est. 1863 • 4,000 employees

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  7. TIAA

    Plan Administrator • Pro Score 1.9

    New York, NY

    Stats: $600.0B under management

    Company: Est. 1918

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  8. ADP Retirement Services

    Plan Administrator • Pro Score 2.0

    Roseland, NJ

    Credentials: Other

    Stats: 135,642 clients • $158.8B under management • 3.9M participants

    Pricing: $325 base fee • $5/employee

    Company: Est. 1949

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  9. Charles Schwab & Co., Inc.

    Plan Administrator • Pro Score 2.1

    Omaha, NE

    Stats: 1,179 clients • $341.7B under management • 1.6M participants

    Company: Est. 1971 • 4,200 employees

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  10. Alight Solutions

    Plan Administrator • Pro Score 2.4

    Chicago, IL

    Stats: 2,000 clients • $600.0B under management • 117.0M participants

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  11. Fidelity Investments

    Plan Administrator • Pro Score 2.4

    Boston, MA

    Stats: 37,255 clients • $4.4T under management • 44.2M participants

    Pricing: $100 base fee • $8.33/employee

    Company: Est. 1949 • 50,000 employees

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  12. Transamerica

    Plan Administrator • Pro Score 2.5

    Cedar Rapids, IA

    Stats: $416.0B under management

    Company: Est. 1946

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  13. Slavic401k

    Plan Administrator • Pro Score 2.8

    Boca Raton, FL

    Stats: 12,000 clients • $10M under management • 250K participants

    Company: Est. 1986 • 270 employees

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  14. Betterment at Work

    Plan Administrator • Pro Score 3.0

    New York, NY

    Stats: 2,000 clients • $30M under management

    Pricing: $100 base fee • $5/employee

    Company: Est. 2009 • 466 employees

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  15. Carry

    Plan Administrator • Pro Score 3.0

    Credentials: RIA - Registered Investment Advisor

    Pricing: $299 base fee

    Company: Est. 2022 • 10 employees

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How to Identify and Avoid the Worst 401(k) Providers

Choosing the right retirement plan partner is critical for your company and your employees. Unfortunately, partnering with the worst 401(k) providers can lead to exorbitant hidden fees, ongoing compliance nightmares, and frustrated employees. At Plan Provider Pro, we are the best place to evaluate your current setup, avoid subpar vendors, and connect with industry-leading professionals who put your plan's success first.

Red Flags of a Bad 401(k) Provider

If you are evaluating your current retirement plan, watch out for these common warning signs that you might be working with a bottom-tier provider:

  • Exorbitant or Hidden Fees: High administrative costs and poor investment selections eat away at your employees' hard-earned retirement savings. Regularly performing 401(k) fee benchmarking is essential to ensure you aren't overpaying.
  • Poor Customer Service: If your HR team or participants cannot get accurate, timely answers, it’s a clear sign of a failing provider. Quality 401(k) recordkeepers prioritize responsive, dedicated support.
  • Lack of Compliance Support: Failing to keep up with complex ERISA regulations can result in heavy fines. Subpar providers offer little to no help with non-discrimination testing, reporting, or audit preparation.
  • Outdated Technology: A clunky user interface makes it difficult for participants to manage their accounts and access critical 401(k) participant education.

Ready to Make a Switch?

If your current vendor exhibits any of these red flags, it is time to take immediate action. Understanding the true cost of a 401(k) to a business can help you justify the move to a vastly superior platform. Upgrading your plan doesn't have to be an administrative headache. Read our comprehensive guide on changing 401(k) recordkeepers to learn how seamless and beneficial the transition process can be.

Find Top-Rated Retirement Professionals Today

Don't let the worst 401(k) providers jeopardize your company's financial wellness benefits or expose you to fiduciary risk. Plan Provider Pro is the premier destination for identifying the best 401(k) providers in the industry. Whether you need a transparent recordkeeper, a specialized 401(k) plan advisor, or a dedicated auditor, our authoritative directory connects you with the exact expertise you need to optimize your retirement plan today.